FAQs

• Step-by-step activation process
• I've activated my eSIM but mobile data isn't working. What should I do?
• What do I receive after purchasing an eSIM plan?
• Can I transfer an eSIM to someone else?
• Can I install the same eSIM on multiple devices?

• Does my device support eSIMs?

  Check if your device supports eSIMs.

• General Information About eSIMs

  Learn how eSIMs work and why they're secure.

• eSIM Installation and Activation

  Follow these easy steps to install and activate your eSIM.

• Internet, Speed, and Data Usage

  Check how fast your connection is and how to improve it.

• Plan Start and Duration

  See when your plan starts, ends, and how to track your data usage.

• Using eSIMs for Multiple People and Devices

  Share, name, and manage eSIMs for your family or across devices.

• Reusing, Deleting, and Transferring eSIMs

  Learn how to remove, reuse, and switch between devices.

• Payments & Refunds

  Get to know your payment options and refund conditions.

• Customer Support

  How to contact us, when we reply, and where to get help.

• Contact support

  Still Have doubts?
  Get rid of them by contacting our team!