Question 1

Are eSIMs safe to use?

Accepted Answer

Yes, eSIMs are considered secure. They can’t be physically removed or lost, which reduces the risk of unauthorised access. They are a legitimate technology supported by Apple, Samsung, Google, and other leading manufacturers.

Question 2

How do I check if my phone supports eSIMs?

Accepted Answer

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Question 3

Can I use an eSIM and a physical SIM card at the same time?

Accepted Answer

Yes, most modern smartphones support dual SIM functionality, allowing you to use both an eSIM and a physical SIM at the same time. For example, you can use an eSIM for mobile data while keeping your physical SIM for calls.

Question 4

Do I need to configure anything after installing eSIM?

Accepted Answer

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Question 5

Can I make calls or send SMS using an eSIM?

Accepted Answer

Our eSIMs are data-only, meaning they don’t support traditional phone calls or SMS. However, you can use messaging apps like WhatsApp, Telegram, or Viber for calls and messages.

Question 6

Do eSIMs limit access to websites or apps?

Accepted Answer

No, eSIMs don’t limit internet access. However, some countries may have local restrictions that are beyond our control (for example, China or the UAE).

Question 7

Will my WhatsApp / Telegram / Snapchat still work with an eSIM?

Accepted Answer

Yes. eSIMs will have no effect on your messaging apps. You’ll keep access to all your existing accounts, even if you're using a different mobile number for internet connectivity.

Question 8

What is a regional plan?

Accepted Answer

A regional plan is an eSIM plan that covers multiple countries within a specific region. For example, if you purchase a Europe plan, you can use mobile data across different European countries, without needing to buy a separate plan for each one. It’s a convenient option if you’re planning to travel between several countries in the same region.

Does my device support eSIMs?

General Information About eSIMs

eSIM Installation and Activation

Internet, Speed, and Data Usage

Plan Start and Duration

Using eSIMs for Multiple People and Devices

Reusing, Deleting, and Transferring eSIMs

Payments & Refunds

Customer Support

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