General Information About eSIM

• Is eSIM safe to use?

  Yes, eSIM is considered secure — it can’t be physically removed or lost, which reduces the risk of unauthorized access. It’s an official technology supported by Apple, Samsung, Google, and other leading manufacturers.

• How can I check if my phone supports eSIM?

  You can use the compatibility check on our website. Or go to Settings → Mobile Network on your device. If you see the option “Add eSIM” or “Add mobile plan,” your phone is eSIM-compatible.

• Can I use eSIM and a physical SIM card at the same time?

  Yes, most modern smartphones support dual SIM functionality, allowing you to use both an eSIM and a physical SIM at the same time. For example, you can use eSIM for mobile data while keeping your physical SIM for calls.

• Do I need to configure anything after installing eSIM?

  In 99% of cases, it’s very simple: just scan the QR code, wait a moment, and your phone will automatically recognize it as a new SIM and offer to install it. If anything goes wrong — just reach out to us, and we’ll help within minutes.

• Can I make calls or send SMS using eSIM?

  Our eSIMs are data-only, meaning they don’t support traditional phone calls or SMS. However, you can use messaging apps like WhatsApp, Telegram, or Viber for calls and messages.

• Does eSIM limit access to websites or apps?

  No, eSIM itself doesn’t limit internet access. However, some countries may have local restrictions that are beyond our control (for example, China or the UAE).

• Will my WhatsApp / Telegram / Snapchat still work with eSIM?

  Yes. eSIM has no effect on your messaging apps. You’ll keep access to all your existing accounts, even if you're using a different mobile number for internet connectivity.

• What is a regional plan?

  A regional plan is an eSIM plan that covers multiple countries within a specific region. For example, if you purchase a Europe plan, you can use mobile data across different European countries — without needing to buy a separate plan for each one. It’s a convenient option if you’re planning to travel between several countries in the same region.