Terms & Conditions

1. For Your convenience, We use the following terms:

“Terms & Conditions” – this document, which sets out the rules, rights, and responsibilities for using the Platform. You can always find the latest version here: https://reddog.fish/en/terms-service/ (hereinafter referred to as “Terms & Conditions”, “Terms”).

“Company” – RED DOGFISH GROUP PTE. LTD, registered in Singapore (Registration No. 202510854H), with its address at 1 Liang Seah Street, #02‑02, Liang Seah Place, Singapore 189022 (hereinafter referred to as “Company”, “We”, “Us”, “Our”).

“Platform” - a digital product developed and owned by the Company, accessible via the following link: https://reddog.fish/, which provides access to Our Services (hereinafter referred to as “Platform”, “RedDogFish”)

“User” – any individual who accesses or interacts with the Platform (hereinafter referred to as the “User”, “You”, or “Your”).

“Account” - a User account created when the User registers on the Platform or signs in via OAuth-based authentication methods (such as Google or Apple login). The Account allows access to the Platform’s features as described in these Terms, including purchasing and managing eSIMs.

“Services” – all functions and features provided through the Platform, including browsing available eSIMs, purchasing and managing eSIMs, and accessing customer support to the extent described in these Terms & Conditions.

“eSIM” - a digital SIM (embedded SIM) provided by third-party mobile operators, which gives You access to mobile data services without requiring a physical SIM card.

“Content” – any materials, data, media, or intellectual property made available through the Platform, including but not limited to text, images, graphics, audio, video, design elements, and any other information displayed, generated, or posted within the Platform.

“Personal Data” – any information relating to an identified or identifiable natural person, which can be used to identify that person (hereinafter referred to as “Personal Data”, “Data”).

Terms and definitions not specified in this section 1 of the Terms shall be interpreted in accordance with the applicable laws of Singapore, and in the absence of such, in their commonly accepted meaning.

2. ACCESS TO THE PLATFORM

The use of the Platform is at the User's own risk and discretion.

Users are granted access to the Platform and its Content for the purpose of utilizing its functionalities in accordance with these Terms.

Subject to Your compliance with these Terms and applicable laws, the Company grants You a limited, non-exclusive, non-assignable, non-sublicensable, revocable, non-transferable license to access the Platform. This license allows You to use the Platform and its Content within the scope defined and limited by these Terms, and does not permit You to reproduce, duplicate, copy, modify, sell, or otherwise exploit any portion of the Platform and/or Content without the prior express written consent of the Company. All rights not expressly granted in these Terms are reserved by the Company.

Access to and use of the Platform are contingent upon meeting certain eligibility criteria outlined in this section. By accessing or using the Platform and its Content, You affirm that You meet the following eligibility requirements:

• acceptance of Terms: by accessing or using the Platform, You acknowledge and agree to abide by these Terms and any other policies or guidelines referenced herein. If You do not agree with any provision of these Terms, You may not access or use the Platform,
• age requirement: access to the Platform and its Content is intended for individuals who are at least 16 years old, or the applicable age of consent for Data processing as per local legislation in Your jurisdiction, but not lower than 13 years of age. Users below this age are considered minors and must obtain parental or guardian consent to use the Platform and its Content,
• compliance with laws: You must comply with all applicable laws, rules, and regulations governing Your use of the Platform, including, but not limited to, those related to privacy, data protection, intellectual property, and online conduct,
• use of Data and information: You acknowledge and agree that We may collect, store, and use certain information about You in accordance with Our Privacy Notice. You consent to the collection, storage, and use of Your Data as described in the Privacy Notice,
• restricted activities: You are prohibited from engaging in any activities that violate these Terms, infringe upon the rights of others, or are unlawful, fraudulent, or abusive in nature,
• prohibited Users: You are not permitted to access or use the Platform if You have been previously banned or suspended from using the Platform or if You are located in a country or region that is subject to trade sanctions or other restrictions imposed by applicable laws or regulations.

Failure to meet any of these eligibility requirements may result in the termination or suspension of Your access to the Platform. We reserve the right to verify Your eligibility at any time and to take appropriate action, including but not limited to requesting additional information or documentation, to ensure compliance with these requirements.

3. ACCESS TO THE PLATFORM

To access the core Services of the Platform, the User must create an Account by completing the sign-up process.

During sign-up, the User is required to provide the following information:

• • full name,
  • email address,
  • password (the password must include at least one special character such as @, $, !, %, *, ?, &).

• Alternatively, the User may sign up or log in using their Google or Apple account. In this case, the Platform will receive the following information from the respective provider, strictly limited to what is necessary for Account creation, authentication, and Service delivery:

  • name and profile picture,
  • email address.

Before proceeding, the User must confirm that they have reviewed and agreed to these Terms & Conditions and the Privacy Notice. The User is also asked to verify their email address after registration. Please note that while some features of the Platform remain accessible to Users who have not verified their email, they will not be able to complete the registration process, fully access the Services, or purchase the eSIM until the email is verified.

The User may delete their Account at any time via the profile settings on the Platform. Upon deletion, all Personal Data associated with the Account will be removed in accordance with Our Privacy Notice, unless retention is required by applicable law.

The Company reserves the right to suspend or deactivate a User’s Account in the event of misuse, fraudulent activity, or breach of these Terms.

Platform functionalities.

The Platform provides Users with seamless access to mobile data Services through eSIM technology. Users can explore and choose from a variety of data plans offered by third-party providers, designed to meet different needs—from short trips in a single country to extended travel across multiple countries in a region. These include both local eSIMs, which provide mobile data coverage within one specific country, and regional eSIMs, which cover several countries within a geographic region, offering greater flexibility for travelers and professionals on the move.

Once a plan is selected, Users can easily activate their eSIM on a compatible device. It is important to note that each eSIM can be activated only once and exclusively on a single device. This means that once installed, the eSIM cannot be transferred to another device or reactivated after deletion.

The activation of an eSIM is subject to a timer: it will automatically activate either when the User’s device detects their location in the purchased destination country or 30 (thirty) calendar days after the purchase, whichever comes first.

To help with the setup, the Platform provides a built-in compatibility checker and a step-by-step installation guide available at https://reddog.fish/en/installation-guide/.

For any questions or technical issues, the Platform offers customer support 24/7 (Section 21), ensuring Users receive assistance whenever they need it.

The Platform also provides Users with dedicated sections in their Account to manage their Services.

4. PAYMENTS AND REFUNDS

All prices displayed on the Platform exclude applicable taxes unless explicitly stated otherwise. Users are solely responsible for complying with their local tax obligations related to their use of the Services.

Payments for Services can be made via third-party payment service provider Airwallex using available payment methods, including Apple Pay, Google Pay, Samsung Pay, or by entering credit/debit card details directly in Airwallex’s secure payment form. The Company does not store or process Users’ payment card information; all transactions are securely handled by Airwallex in accordance with their privacy and security standards.

The Company is not liable for payment failures caused by issues with third-party payment providers, insufficient funds, or technical errors on the User’s side.

All payments are processed in USD unless otherwise specified. If Your payment method operates in a different currency, additional conversion fees may be applied by Your bank or payment provider. The Company is not responsible for such fees.

The Platform also offers a promo code system, allowing Users to benefit from discounts and special offers. Promo codes may be distributed through influencers, Company events, promotional campaigns, or directly by Our customer support team.

Promo codes are non-transferable, cannot be redeemed for cash, and may be subject to expiration dates or additional terms as communicated at the time of issuance.

Payment refunds. Refunds are available if the purchased eSIM does not work as intended due to technical issues not caused by the User (e.g., failure to activate despite following installation instructions, or no mobile data coverage in the purchased destination country). Requests for refunds must be submitted within 14 (fourteen) calendar days from the date of purchase.

To request a refund, the User should contact Our support team at support@reddog.fish and provide relevant details, including a description of the issue and any supporting evidence. Each request will be carefully reviewed by the Company, and a decision will be made based on the circumstances of the case.

Please note that refunds cannot be issued after an eSIM has been activated, and mobile data usage has commenced.

5. UPDATES TO THE PLATFORM

The Company may, at its sole discretion, modify, update, enhance, add, or remove Services, Content, and features of the Platform at any time to improve functionality, maintain technical stability, or comply with legal or business requirements.

For updates that substantially affect the functionality of the Platform or the User’s experience, the Company will make reasonable efforts to notify Users at least 15 (fifteen) calendar days in advance. During this period, Users who do not agree with the updates may discontinue their use of the Services and close their Account

The Company may also perform routine maintenance, bug fixes, security updates, and other technical adjustments as needed. In such cases, certain functionalities may be temporarily restricted, modified, or unavailable without prior notice. The duration of these temporary changes will depend on the scope of the maintenance work

Users acknowledge and agree that the Company is not obligated to provide advance notice for updates or changes that do not materially affect the core Services or that are required for security, compliance, or technical reasons

Continued use of the Platform after any updates will constitute the User’s acceptance of the revised Services and, where applicable, the updated Terms and Privacy Notice.

6. RESTRICTIONS ON THE USE OF THE PLATFORM AND OBLIGATIONS OF USERS

By using the Platform, the User acknowledges that he / she has read and understood the Terms and will not use the Platform for any purposes prohibited by the Terms or applicable legislation.

The User is obligated to:

• occasionally independently review the Terms and Privacy Notice,
• adhere to the provisions of the Terms and comply with the lawful rights and interests of the Company,
• ensure that all information provided during registration or when using the Platform (including name, email address, and payment details) is accurate, complete, and up to date,
• not share, transfer, or otherwise make their Account available to any third party,
• not attempt to manipulate, duplicate, resell, or otherwise misuse purchased eSIMs or their data packages in ways not intended by the Company or the third-party providers,
• not submit fraudulent refund requests, false complaints, or misuse the customer support system,
• not create, distribute, or use fake promo codes, nor attempt to exploit the Platform’s promotional systems in an unauthorized manner,
• refrain from using information about the Company, its contact details, and all Content contained on the Platform for malicious or unlawful purposes,
• not copy, reproduce, modify, distribute, display, publish, upload, transmit, sell, or otherwise distribute or use the software of the Platform in any form,
• refrain from actions that may infringe upon the Company's copyrights, trademark rights, patents, commercial designs, industrial models, and other intellectual property rights,
• not create or use bots or automated scripts for illegal or harmful purposes,
• abstain from actions aimed at abusing the Platform, including but not limited to the use of harmful software or technologies, or any other data containing malicious code, spam, etc., and refrain from actions aimed at destabilizing the Platform’s operation,
• refrain from attempting to gain unauthorized access or interfere with the proper functioning of the Platform, including bypassing security measures, interfering with the Platform's operation, hacking, or otherwise disrupting the normal operation of the Platform,
• not use the Platform and Content for phishing and fraud,
• not engage in any actions that violate the Company's recommendations and policies, use viruses, or any other computer codes, files, or programs designed or intended to interfere with, damage, limit, or interfere with the operation of any software, equipment, or telecommunications equipment, or to damage or gain unauthorized access to any system, data, or other information of the Company or any third party,
• not decompile, disassemble, reverse engineer, or otherwise attempt to obtain any code of the Platform or ideas or algorithms of any part of the Platform,
• not disparage, damage the reputation, or otherwise harm, in Our understanding, Us and / or the Platform,
• not attempt to probe, scan, or test the vulnerability of the Platform, or any associated system or network, or breach security or authentication measures without proper authorization,
• not use the Platform for anything other than private, personal, family or household use (such as reselling, remarketing, transferring, sharing or receiving any charge or other benefit for the use of the Platform),
• not post or transmit any information or software containing a virus, “cancelbot”, “Trojan horse”, “worm” or other harmful or disruptive component or committing any act which may compromise the security of Your Internet host in any way (including analyzing or penetrating a host’s security mechanisms),
• otherwise infringe the Terms, requirements of laws and regulations, rights and freedoms of third parties.

Users are strictly prohibited from using the Platform for any unlawful or unauthorized purposes. Users agree not to engage in any of the following prohibited activities: (1) accessing the Platform in a manner that violates any applicable laws or regulations; (2) using the Platform for illegal financial activities, including money laundering, fraud, or the transfer of illicit funds; (3) engaging in or inciting harmful behavior, whether online or offline, including harassment, abuse, or threats against others; (4) impersonating any person or entity or falsely representing affiliation with any person or entity; (5) uploading, transmitting, or distributing viruses, malware, or any other malicious software intended to harm or disrupt the Platform's Services and systems; (6) attempting to gain unauthorized access to other Users’ Accounts, data, or the Platform’s backend systems, or to bypass any security measures implemented by the Company; (7) exploiting, reselling, or distributing the Platform’s Services, eSIMs, or Content for commercial purposes without the Company’s prior written consent; (8) using automated scripts, bots, scrapers, or similar technologies to collect data from the Platform or interfere with its normal operation; (9) transmitting to the Company, via support channels or otherwise, any files or materials that contain viruses, malicious code, or violate attempting to manipulate, duplicate, or otherwise misuse purchased eSIMs or their associated data packages in ways not intended by the Company or the third-party providers; (12) using the Platform or its Services in jurisdictions where such use is prohibited by local laws or regulations.

Provided that the Company detects facts of unlawful use of the Platform, as well as other facts of violations that contradict the Terms, the Company may take measures to restrict the User's access to the Platform

Users are responsible for any activity conducted through their Account. Users must immediately notify the Company of any unauthorized access to their Trello account or any breach of security

Users may not manipulate, evade, or misuse the payment systems in any way, including attempting to avoid fees or circumvent the Platform’s Terms

Users are encouraged to report any misuse of the Platform or violations of these Terms. The Company may take appropriate actions, such as investigating incidents or suspending or terminating access for Users who breach these Terms. In cases of serious violations, the Company reserves the right to notify relevant authorities and pursue legal action if necessary

To report an issue, Users may either contact the Company directly via email address: support@reddog.fish or use the integrated support form available within the Platform. Reports will be handled with care, and appropriate measures will be taken to ensure a safe and respectful environment for Users. The Company is committed to maintaining a supportive and positive space for everyone

Furthermore, Users are expected to use the Platform in a manner that upholds community standards, and refraining from any actions that would negatively impact the integrity of the Platform

We reserve the right to investigate and/or terminate Accounts without refunding if We determine that You violated Our Terms

The Company does not control the actions of Users when using the Platform and does not control the User's compliance with the provisions of the Terms. Each User shall be responsible for compliance with these Terms

The Company retains the sole right to ascertain what behavior it deems to contravene the rules of use or deviate from the intent or essence of these Terms.

7. RESTRICTED COUNTRIES

For legal, regulatory, and technical reasons, the Platform’s Services, including the purchase and use of eSIMs, are not available in certain jurisdictions. Users are prohibited from purchasing or using eSIMs in the following countries:

• Afghanistan
• Burundi
• Chad
• Democratic Republic of the Congo
• Cuba
• Eritrea
• Iran
• North Korea
• Libya
• Somalia
• Republic of South Sudan
• Russia
• Sudan
• Syria
• Venezuela
• Central African Republic
• The Congo Republic
• Iraq
• Myanmar
• Yemen
• Belarus

This list may also include any other countries or territories subject to international trade sanctions, embargoes, or other legal restrictions applicable to the Company or its third-party providers.

This list of restricted countries may be updated from time to time to comply with applicable laws, international sanctions, or technical limitations. Users are responsible for ensuring that their use of the Platform and its Services does not violate the laws and regulations of their country of residence or destination

The Company shall not be held liable for any inability to access or use the Services in these or other jurisdictions where such use is restricted or prohibited by law.

8. INTELLECTUAL PROPERTY RIGHTS

All components of the Platform, including but not limited to its source code, architecture, functional logic, user interface elements, visual design, written content, and all other original materials developed and provided by the Company within or through the Platform, constitute intellectual property owned by the Company and / or its lawful owners and are protected by the legislation of Singapore on intellectual property, as well as by relevant international agreements and conventions, including but not limited to the Intellectual Property Office of Singapore Act 2001, the Berne Convention for the Protection of Literary and Artistic Works (Paris Act of 24.07.1971, as amended on 02.10.1979), the Universal Copyright Convention of 06.09.1952.

The User’s access to and use of the Platform does not grant any license, assignment, or transfer of rights, title, or interest in any such intellectual property. All rights not expressly granted herein are reserved by the Company

Users are expressly prohibited from: copying, reproducing, distributing, publishing, transmitting, modifying, adapting, translating, creating derivative works from, reverse engineering, decompiling, or disassembling any part of the Platform or its Content; removing, altering, or obscuring any copyright, trademark, or other proprietary notices displayed on or within the Platform; using the Platform’s intellectual property for any commercial, competitive, or unauthorized purposes without the prior written consent of the Company

Any use of the Platform beyond the permitted scope – including but not limited to automated, malicious, exploitative, or competitive activities – is strictly unauthorized and may constitute a violation of civil, contractual, and/or criminal law. The Company reserves all remedies available under law, including but not limited to the immediate suspension or termination of access, claims for damages, injunctive relief, and pursuit of legal proceedings before competent courts

If You believe that any materials accessible via the Platform infringe upon Your intellectual property rights, You may notify the Company in writing at the following address: support@reddog.fish. Your notice must include all legally required documentation (e.g., ownership evidence, a detailed description of the infringing material, and a good-faith declaration). The Company reserves the right to request additional information or documentation in order to evaluate and process the claim. Failure to provide such information may result in delayed action.

9. USER’S CONTENT

The Platform may allow Users to submit voluntary content, including but not limited to reviews, feedback, and communications sent to the Company via support channels. By submitting such content, the User agrees that:

• they are solely responsible for the content they submit and its compliance with applicable laws and these Terms,
• the content does not infringe any intellectual property, privacy, or other rights of third parties and does not contain illegal, harmful, or offensive material,
• they have all necessary rights, licenses, and consents to grant the Company the permissions outlined below.

The Company is not obligated to monitor or moderate User’s content but reserves the right, at its sole discretion, to review, edit, refuse to publish, or remove any User’s content that violates these Terms, applicable laws, or the Company’s internal policies.

By submitting User’s content, the User grants the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, modify, translate, distribute, and otherwise process such content as necessary for: (a) operating and improving the Platform, (b) responding to User inquiries or providing support, (c) marketing and promotional purposes (where applicable)

The User acknowledges and agrees that submitted content may be publicly visible and that the Company is not responsible for any third-party use of such content.

10. PERSONAL DATA PROTECTION

We collect and process Personal Data when You register or authorize on the Platform, or when You contact Us directly.

We understand the importance of protecting Your Personal Data and are committed to handling it responsibly. The Company collects, stores, and uses Personal Data strictly in accordance with these Terms and Our Privacy Notice, and implements appropriate technical and organizational measures to safeguard its confidentiality, integrity, and availability.

By using the Platform, You acknowledge and agree that the collection, processing, and disclosure of Your Personal Data are governed by Our Privacy Notice, which forms an integral part of these Terms.

! Before using the Platform or submitting any Personal Data, please ensure You have read and understood Our Privacy Notice.

11. COOKIES

To provide a smooth, secure, and customized experience, the Platform uses cookies and similar technologies. These may include essential technical cookies required for the operation of core functions (such as session management and authorization), as well as other cookies used for analytics, performance monitoring, and, where applicable, marketing purposes.

You can learn more about the types of cookies We use, their purpose, and how to manage Your preferences in the Privacy Notice.

12. WARRANTIES

Access to the Platform and its Services is provided strictly on an “AS IS” and “AS AVAILABLE” basis. This means that the Company provides no express or implied warranties, representations, or guarantees of any kind, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability, except as explicitly required by the applicable laws of Singapore.

The Company makes every reasonable effort and implements technical and organizational measures to maintain the secure operation of the Platform and protect Users’ Personal Data.

However, the Company does not warrant or guarantee that: (1) the Platform will meet the specific requirements, needs, or expectations of the User; (2) access to the Platform will be uninterrupted, continuous, timely, secure, or error-free, and that any disruptions, delays, or technical failures will not occur; (3) the Platform is entirely free from errors, omissions, interruptions, deletions, technical inaccuracies, typos, or other defects; (4) any detected defects, errors, or malfunctions will be identified and corrected within a specific timeframe or at all; (5) the Platform and its infrastructure are entirely free from viruses, malware, harmful code, or other components that may compromise system integrity; (6) the Platform is fully compatible with all devices, operating systems, browsers, or software configurations, or that the User’s device meets all technical requirements necessary for the Platform’s proper and uninterrupted functionality; (7) data transmitted through or stored on the Platform will be completely secure against unauthorized access, interception, loss, disclosure, or cyber threats, and that all implemented security measures are fully effective and immune to breaches; (8) the Platform will remain unaffected by external factors beyond the Company’s reasonable control, including but not limited to natural disasters, power outages, acts of government, or disruptions in third-party services and networks; (9) the accuracy, completeness, timeliness, or reliability of any Content, information, or updates provided on the Platform, including pricing, availability of eSIM plans, or destination coverage details

The Company disclaims any liability for the performance, quality, or availability of mobile network services provided by third-party eSIM providers

The Company shall not be liable for any delays, disruptions, or failures in the availability or operation of the Platform caused by factors beyond its reasonable control, including but not limited to acts of God, natural disasters, power outages, network failures, acts of government, labor disputes, or third-party service provider issues

While the Company endeavors to maintain a high level of service, Users acknowledge that the operation of the Platform may be subject to periodic maintenance, updates, or improvements that could temporarily affect accessibility or performance

By using the Platform, the User represents and warrants that they: (i) have the legal capacity to enter into these Terms and use the Platform in accordance with applicable laws; (ii) will not use the Platform for any unlawful, unauthorized, or prohibited activities; (iii) understand and accept the inherent risks of transmitting data over the Internet, including potential exposure to unauthorized access, data loss, or dissemination.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of business opportunities, personal injury, or property damage, arising out of or in connection with the User’s access to or use of the Platform, even if the Company has been advised of the possibility of such damages.

The Company specifically disclaims all liability for: (1) the performance, quality, reliability, coverage, compatibility, or availability of eSIM Services provided by third-party mobile operators, including any interruptions, limitations, or failures of such Services; (2) errors or malfunctions on the Platform; (3) typographical errors, inaccuracies, omissions, or other defects in the Content, as well as the timeliness or accuracy of any information contained on the Platform; (4) any direct, indirect, incidental, consequential, or incidental damages incurred or that may be incurred by Users as a result of the temporary suspension of the Platform's operation; (5) the security of operation and content of third-party websites, links to which may be contained on the Platform; (6) damages or harm caused as a result of another User's breach of the Terms; (7) the absence of proper internet connectivity for the User, resulting in difficulties accessing the Platform; (8) the accuracy, reliability, or currency of the information provided by Users on the Platform; (9) any unauthorized access to or use of the Company's servers and / or any personal information stored therein; (10) any discrepancy or conflict between the Content provided by the Company and any user-generated content, including the interpretation or application of any advice or recommendations given; (11) the performance, quality, reliability, coverage, compatibility, or availability of eSIM Services provided by third-party mobile operators, including any interruptions, limitations, or failures of such Services; (12) any bugs, viruses, or other harmful components that may be transmitted to or through the Platform by any third party; (13) any failure to deliver Services or delays caused by circumstances beyond the Company's reasonable control, including but not limited to natural disasters, wars, acts of terrorism, or governmental actions; (14) the Platformʼs functionality not meeting User expectations

The Company is not a mobile network operator and does not provide eSIM Services directly. All eSIMs available on the Platform are offered by independent third-party mobile operators. Their availability, quality, performance, and coverage are subject to the terms and conditions set by these third parties. The Company assumes no responsibility or liability for any interruptions, restrictions, or deficiencies in these Services. Users must address any issues arising from the use of eSIMs directly with the relevant third-party provider

Users are solely responsible for ensuring that the use of eSIMs and related Services complies with the local laws and regulations of their country of residence and any destination countries

Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted under their Account

In addition to any provision to this regard herein, to the fullest extent permitted by law, in no event shall We be liable to You and any third party related to You, under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the (i) any direct, indirect, incidental, special, consequential or exemplary damages, (ii) for Your reliance on the Platform, (iii) for any matter beyond Our or their reasonable control, even if We have been advised of the possibility of any of the aforementioned damages

In addition, We shall not be liable for any kind of loss or damage You may suffer (a) due to loss or damage to any of Your Data or personal record and such loss is attributed to technical errors, delays or omissions of the telecommunications networks, (b) due to misconduct and misuse of the Platform and/or its Content by any authorized User and/or any third party and or any breach of applicable laws by any such party, (c) due to any event, situation, action or omission for which We have provided no guaranties, (d) termination of the Platform.

The Company does not monitor or control Users’ compliance with these Terms and applicable laws and disclaims liability for any consequences of a User’s violation of the Terms, laws, or regulations of Singapore or any other jurisdiction

In no event shall the Company’s total aggregate liability to any User for all claims arising out of or relating to these Terms, the Platform, or the Services exceed the total amount paid by the User to the Company (if any) in the twelve (12) months preceding the event giving rise to the claim.

14. INDEMNIFICATION

You agree to indemnify and hold Us from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of (a) Your breach of these Terms or the documents it incorporates by reference; or (b) Your violation of any law or the rights of a third party. You will be responsible for any breach of the Terms by Your affiliates, agents or subcontractors and will be liable as if it were Your own breach.

Furthermore, You agree to reimburse the Company on demand for any defense costs incurred by the Company and any payments made or loss suffered by the Company, whether in a court judgment or settlement, based on any matter covered by this section

The Company reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify Us and You agree to cooperate with Our defense of these claims. You agree not to settle any matter without the prior written consent of the Company. The Company will use reasonable efforts to notify You of any such claim, action, or proceeding upon becoming aware of it

If You are prohibited by law from entering into the indemnification obligation above, then You assume, to the extent permitted by law, all liability for all claims, demands, actions, losses, liabilities, and expenses (including attorneys’ fees, costs and expert witnesses’ fees) that are the stated subject of the indemnification obligation above.

15. FORCE MAJEURE

The Company shall not be held liable for any failure, delay, or interruption in the performance of its obligations or in the operation of the Platform that results directly or indirectly from circumstances beyond its reasonable control (“Force Majeure Events”).

Such Force Majeure Events include, but are not limited to: natural disasters (earthquakes, floods, fires, storms, or other acts of God); war, hostilities, military actions, civil unrest, or acts of terrorism; pandemics, epidemics, or other public health emergencies; government actions, regulations, sanctions, embargoes, or orders; disruptions or failures of power supply, telecommunications, Internet networks, or third-party infrastructure; hardware or software malfunctions, data center failures, or attacks by hackers, viruses, or other malicious code; labor disputes, strikes, or shortages of labor, materials, or transportation

During such Force Majeure Events, the Company’s obligations shall be suspended for the duration of the event. The Company shall not be required to compensate Users for any damages, losses, or other consequences resulting from such events

Users acknowledge and accept that access to the Platform may be limited or unavailable during Force Majeure Events and agree that the Company shall not be liable for any resulting inconvenience or loss.

16. DISPUTE RESOLUTION

These Terms are governed and interpreted in accordance with the current legislation of Singapore.

All disputes and differences that may arise in the course of performance of the Terms or in connection therewith shall be resolved through negotiations in good faith. All claims shall be considered by the Company in writing and sent to the Company's email address, namely: support@reddog.fish, within 30 (thirty) calendar days from the date of sending the letter by the User.

If the Parties fail to settle disputes by negotiations, all disputes, controversy, or claims regarding any issues arising out of or related to these Terms shall be resolved in accordance with the applicable legislation.

17. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be modified or limited to the minimum extent necessary to make it valid and enforceable while preserving its intent. The remaining provisions shall remain in full force and effect.

The Company’s failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or any other provision, and no waiver shall be effective unless made in writing and signed by the Company.

18. ASSIGNMENT

The Company may assign, transfer, or delegate its rights and obligations under these Terms and the Privacy Notice, in whole or in part, to any affiliate, successor, or third party at any time without prior notice or consent.

Users may not assign or transfer any rights or obligations under these Terms without the Company’s prior written consent, and any unauthorized assignment shall be null and void.

19. WAIVER

No failure or delay by the Company to exercise any right, power, or remedy under these Terms shall operate as a waiver of such right, power, or remedy. Any waiver must be in writing and signed by an authorized representative of the Company.

20. CHANGES TO THE TERMS

The Company reserves the right to amend or update these Terms at any time for any reason by posting a revised version on the Platform.

Users will be notified of material changes to the Terms at least 15 (fifteen) calendar days before such changes take effect. Material changes include modifications that substantially affect the User’s rights or obligations under these Terms

For non-material changes—such as technical adjustments, editorial corrections, or updates that do not alter the User’s rights or obligations—the Company may update the Terms without prior notice to Users

Users are encouraged to review the Terms periodically to stay informed of any updates. The current version of the Terms is always available at https://reddog.fish/en/terms-service/

Continued use of the Platform after changes take effect constitutes the User’s acceptance of the updated Terms. If the User disagrees with the revised Terms, they must stop using the Platform before the changes take effect.

21. CONTACT INFORMATION

If You have any questions, concerns, or suggestions regarding the Terms, please contact Us using any of the following methods:

• by email: support@reddog.fish; or
• via live chat: You may initiate contact through the live chat window available on Our Platform.

We will make every reasonable effort to respond to Your inquiry without undue delay and, in any case, within 30 (thirty) calendar days from the date of receipt.